Inside Sales & Customer Solutions Specialist

SPECTRUM; Weddington (NC); On-site; USD 25,000 - 55,000; Full time

Benefits offered by this job

Free Spectrum services (internet, TV,

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to join our in-office call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening customer satisfaction.

In this role you will work Monday through Friday in a fast-paced environment, using telecom knowledge, strong communication, and computer skills to meet metrics and

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Bilingual in Spanish & English is a plus.

Responsibilities

• Handle inbound calls, investigate concerns, resolve issues in real time.
• Upsell or cross-sell products and services as appropriate.
• Explain products and services with clear, professional communication.
• Master order processing within the billing system for retained accounts and new sales.

Skills

English language

Communication

Customer service

Sales experience

Bilingual Spanish & English

Flexible schedule

Tech literacy

CRM software

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to join our in-office call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening customer satisfaction.

In this role you will work Monday through Friday in a fast-paced environment, using telecom knowledge, strong communication, and computer skills to meet metrics and