Inbound Sales & Customer Solutions Specialist

Jobtome; Mint Hill (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in our call centers. You will manage inbound calls, investigate concerns, resolve issues in real time, and identify opportunities to upsell or cross-sell products to strengthen customer satisfaction and loyalty.

This in-office role requires a high school diploma and at least 1 year of sales experience.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls and resolve customer concerns in real time.
• Identify opportunities to upsell or cross-sell Spectrum products and services.
• Process orders within the billing system for retained accounts and new sales.
• Explain Spectrum products clearly to customers and help retain loyalty.

Skills

English proficiency

Professional communication

Sales track record

Telecom products knowledge

Software proficiency

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in our call centers. You will manage inbound calls, investigate concerns, resolve issues in real time, and identify opportunities to upsell or cross-sell products to strengthen customer satisfaction and loyalty.

This in-office role requires a high school diploma and at least 1 year of sales experience.