Inbound Sales & Customer Solutions Specialist

Jobtome; Waxhaw (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in a fast-paced call center. You will manage inbound calls, investigate concerns, resolve issues in real time, and identify opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

In this role, you will master order processing within the billing system, explain products clearly, and demonstrate knowledge of competitors.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Read/write/speak English proficiently.
• Flexible schedule and overtime availability.
• Working knowledge of telecommunications services (Video/Internet/Voice/Mobile).

Responsibilities

• Handle inbound calls from customers in a call center.
• Resolve issues in real time and upsell or cross-sell products as appropriate.
• Explain products and services and answer questions to retain customers.
• Process orders in billing system for existing and new accounts.
• Support customer satisfaction, loyalty, and Spectrum brand.

Skills

Sales experience

English proficiency

Customer service

Communication

Time management

Education

High school diploma or equivalent

Tools

CRM tools

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in a fast-paced call center. You will manage inbound calls, investigate concerns, resolve issues in real time, and identify opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

In this role, you will master order processing within the billing system, explain products clearly, and demonstrate knowledge of competitors.