Inbound Sales & Customer Solutions Specialist

Jobtome; Dallas Township (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to be the first point of contact in our in-office call centers. You will manage inbound calls, resolve issues in real time, and identify opportunities to upsell or cross-sell products while driving customer satisfaction and loyalty.

Eligible candidates have a high school diploma, at least 1 year of sales experience, excellent English communication, and the ability to work a flexible schedule.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.
• Ability to use computer and multiple software applications simultaneously.
• Ability to demonstrate a record of success in your sales career to date.

Responsibilities

• Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

Skills

Sales experience

English fluency

Customer service

Communication skills

Flexibility

Tech literacy

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to be the first point of contact in our in-office call centers. You will manage inbound calls, resolve issues in real time, and identify opportunities to upsell or cross-sell products while driving customer satisfaction and loyalty.

Eligible candidates have a high school diploma, at least 1 year of sales experience, excellent English communication, and the ability to work a flexible schedule.