Inbound Sales & Customer Solutions Specialist

Jobtome; Weddington (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum seeks a Sales and Customer Solutions Representative to be the first point of contact in our call centers. You will manage inbound calls, resolve issues in real time, and identify upsell opportunities while strengthening customer satisfaction and loyalty.

This role offers competitive pay and incentives, with free and discounted Spectrum services for employees. The position emphasizes solution-oriented mindset, professionalism, and a flexible schedule in a fast-paced environment, with

Qualifications

• Read, write, speak and understand English.
• Able to communicate clearly and professionally.
• Flexible schedule with potential overtime.

Responsibilities

• Handle inbound customer calls in a call center.
• Investigate concerns and resolve issues in real time.
• Identify upsell or cross-sell opportunities to boost revenue.
• Process orders within the billing system for retained accounts and new sales.
• Explain Spectrum products and services to customers.

Skills

English fluency read/write/speak

Education

High school diploma or equivalent

Job description

Spectrum seeks a Sales and Customer Solutions Representative to be the first point of contact in our call centers. You will manage inbound calls, resolve issues in real time, and identify upsell opportunities while strengthening customer satisfaction and loyalty.

This role offers competitive pay and incentives, with free and discounted Spectrum services for employees. The position emphasizes solution-oriented mindset, professionalism, and a flexible schedule in a fast-paced environment, with