Customer Solutions & Sales Specialist

Jobtome; Ranlo (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free internet

Free TV

Discounted mobile services

Job summary

Spectrum seeks a Sales and Customer Solutions Representative to join one of our U.S. call centers. You will be the first point of contact, handling inbound calls, resolving issues, and identifying upsell opportunities while strengthening customer satisfaction and the Spectrum brand.

Starting pay is $18/hour with incentives that can push annual earnings beyond $80,000 for top performers. Spectrum offers a comprehensive pay and benefits package and growth opportunities within our U.S.-based team.

Qualifications

• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Bilingual in Spanish & English.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.

Responsibilities

• Actively supporting efforts to simplify and enhance customer experience.
• Meeting or exceeding customer solutions activity goals via telephone-based techniques to retain customers.
• Responding promptly to inbound calls, addressing billing inquiries, pricing, and service complaints.
• Mastering order processing within the billing system for retained accounts and new sales.
• Explaining products and services with knowledge of competitors to retain and re-sell.

Skills

Sales experience

English fluency

Bilingual Spanish & English

Customer service mindset

Tech literacy

Education

High school diploma or equivalent

Job description

Spectrum seeks a Sales and Customer Solutions Representative to join one of our U.S. call centers. You will be the first point of contact, handling inbound calls, resolving issues, and identifying upsell opportunities while strengthening customer satisfaction and the Spectrum brand.

Starting pay is $18/hour with incentives that can push annual earnings beyond $80,000 for top performers. Spectrum offers a comprehensive pay and benefits package and growth opportunities within our U.S.-based team.