Inbound Sales & Customer Solutions Specialist

Jobtome; Wesley Chapel (NC); On-site; USD 25,000 - 55,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in a U.S. in-office call center.

You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services to strengthen satisfaction and loyalty. Starting pay is $18/hour with incentives that can elevate top performers to over $80,000 per year, plus free and discounted Spectrum services.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Flexible schedule and overtime as requested.
• Experience with telecommunications services is a plus.

Responsibilities

• Handle inbound calls from customers in real time.
• Investigate concerns, resolve issues, and upsell or cross-sell products as appropriate.
• Explain products and services clearly to retain customers and grow loyalty.
• Process orders within the billing system for retained accounts and new sales.

Skills

Reading/writing English

Clear communication

Multitasking

Customer service

Sales mindset

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in a U.S. in-office call center.

You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services to strengthen satisfaction and loyalty. Starting pay is $18/hour with incentives that can elevate top performers to over $80,000 per year, plus free and discounted Spectrum services.