Inbound Sales & Customer Solutions Specialist

Jobtome; Indian Trail (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives and performance bonuses

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in a call center setting. You will manage inbound calls, resolve issues in real time, and identify upsell opportunities while ensuring customer satisfaction and loyalty.

Join a team offering competitive pay starting at $18/hour with incentives; enjoy Spectrum services perks and a path toward a rewarding career with our U.S.-based workforce.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate clearly and professionally.
• Flexibility for schedule and overtime.
• Working knowledge of telecommunications services (Video/Internet/Voice/Mobile).
• Ability to use computer and multiple software applications.

Responsibilities

• Handle inbound customer calls as the first point of contact.
• Investigate concerns, resolve issues in real time, upsell or cross-sell where appropriate.
• Master order processing within the billing system for retained accounts and new sales.
• Explain products and services clearly and accurately to customers.
• Support customer satisfaction, loyalty, and Spectrum brand.

Skills

English (reading/writing)

Professional communication

Flexible schedule/OT

Telecom products knowledge

Computer literacy

Sales track record

Education

High school diploma or equivalent

Tools

Billing system

CRM / multiple software applications

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in a call center setting. You will manage inbound calls, resolve issues in real time, and identify upsell opportunities while ensuring customer satisfaction and loyalty.

Join a team offering competitive pay starting at $18/hour with incentives; enjoy Spectrum services perks and a path toward a rewarding career with our U.S.-based workforce.