Inbound Sales & Customer Solutions Specialist

Jobtome; Stanfield (OR); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives/bonuses

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to manage inbound calls in a call center, resolve billing inquiries, and upsell services. You’ll process orders, explain Spectrum products clearly, and contribute to customer satisfaction while supporting retention and loyalty initiatives.

The role is in-office in a fast-paced environment with standard Monday–Friday hours and potential overtime. Competitive pay and full Spectrum benefits are offered.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Fluent in reading, writing, speaking English.
• Able to communicate clearly and professionally.
• Flexible schedule and overtime as requested.
• Working knowledge of telecommunications services (Video, Internet, Voice, Mobile).
• Ability to use computer and multiple software applications simultaneously.
• Demonstrated success in sales career to date.

Responsibilities

• Handle inbound calls as the first point of contact.
• Investigate concerns and resolve issues in real time.
• Identify opportunities to upsell or cross-sell products and services.
• Explain products and services effectively to retain and re-sell to customers.
• Process orders within the billing system for retained accounts, new sales, and lookups.

Skills

Reading and writing English

Professional communication

Flexible schedule

Telecommunications knowledge

Computer literacy

Sales track record

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to manage inbound calls in a call center, resolve billing inquiries, and upsell services. You’ll process orders, explain Spectrum products clearly, and contribute to customer satisfaction while supporting retention and loyalty initiatives.

The role is in-office in a fast-paced environment with standard Monday–Friday hours and potential overtime. Competitive pay and full Spectrum benefits are offered.