Sales & Customer Solutions Rep: Upsell & Retain to $70K+

Jobtome; Davidson (OK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell our video, data, and voice services. The role is office-based, with a pay model starting at $18/hour and incentives that can push earnings above $70,000 annually for top performers.

You will handle billing inquiries, resolve product questions, and apply sales techniques to meet activity goals while maintaining high standards of professionalism. Weekend and holiday hours may be required.

Qualifications

• English reading, writing and speaking required.
• Knowledge of Spectrum cable products including video, data, and voice services.
• Ability to work variable hours, including weekends, holidays, and split days off.
• Proven verbal and written communication skills.

Responsibilities

• Engage with customers to resolve billing inquiries and product questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in every interaction.
• Achieve activity goals using call handling metrics.
• Master order processing in billing system for retained accounts and new sales entries.
• Explain Spectrum products clearly and compare with competitors.
• Support customer experience improvements through each transaction.

Skills

English

Customer service

Upselling

Communication

Problem solving

Education

High school diploma

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell our video, data, and voice services. The role is office-based, with a pay model starting at $18/hour and incentives that can push earnings above $70,000 annually for top performers.

You will handle billing inquiries, resolve product questions, and apply sales techniques to meet activity goals while maintaining high standards of professionalism. Weekend and holiday hours may be required.