Inside Sales & Customer Solutions Rep — $70k+ Potential

Jobtome; Monroe Township (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives and bonuses

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. Starting pay is $18/hour with incentives that can push total annual earnings beyond $70,000 for top performers. This role focuses on resolving billing inquiries, upselling Spectrum services, and maintaining high customer satisfaction.

Work in an office environment with variable hours, including weekends. Applicants must be legally eligible to work in the U.S. without sponsorship.

Qualifications

• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services (video, data, voice).
• Willingness to work variable hours including weekends/holidays.

Responsibilities

• Engage with customers to resolve billing inquiries and service questions.
• Retain customers and upsell Spectrum services (TV, data, voice).
• Maintain professionalism in all interactions with customers.
• Meet activity goals using call handling metrics.
• Process orders in billing system for retained accounts and new sales.
• Explain Spectrum products and compare to competitors to customers.

Skills

English proficiency

Upselling

Customer service

Active listening

Communication

Problem solving

Education

High school diploma

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. Starting pay is $18/hour with incentives that can push total annual earnings beyond $70,000 for top performers. This role focuses on resolving billing inquiries, upselling Spectrum services, and maintaining high customer satisfaction.

Work in an office environment with variable hours, including weekends. Applicants must be legally eligible to work in the U.S. without sponsorship.