Sales & Customer Solutions Rep: Upsell, Retain + Incentives

Jobtome; Stallings (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. Starting pay is $18 per hour, with incentives that can bring annual earnings beyond $70,000 for top performers.

The role offers a path to a rewarding career with Spectrum services for customers. You will resolve billing inquiries, upsell Spectrum’s TV, internet and phone products, and maintain professionalism in every interaction.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• Knowledge of cable TV, internet and phone services.
• Ability to work variable hours, including weekends and holidays.
• Strong verbal and written communication skills.
• Experience using billing systems and customer service software.

Responsibilities

• Resolve billing inquiries and service questions.
• Retain customers and upsell Spectrum services.
• Maintain professionalism in every interaction.
• Meet activity goals using call handling metrics.
• Process orders in the billing system.
• Explain Spectrum products and compare to competitors.
• Support customer experience through every transaction.

Skills

English proficiency

Cable products knowledge

Flexible hours

Customer communication

Billing system use

Verbal and written communication

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. Starting pay is $18 per hour, with incentives that can bring annual earnings beyond $70,000 for top performers.

The role offers a path to a rewarding career with Spectrum services for customers. You will resolve billing inquiries, upsell Spectrum’s TV, internet and phone products, and maintain professionalism in every interaction.