Sales & Customer Solutions Rep – $70K+ Potential

Jobtome; Matthews (NC); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free internet

Free TV

Free mobile service

Résumé du poste

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. The role focuses on retention, satisfaction, and revenue growth within an office environment.

You will process orders, handle inquiries, and demonstrate Spectrum products against competitors while maintaining professionalism. Qualifications include a high school diploma, strong English, and knowledge of cable services.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services (video, data, voice).
• Ability to work variable hours, including weekends/holidays.
• Effective communication and customer solution skills.
• Experience in call center or sales environment preferred.

Responsabilités

• Resolve billing inquiries, product questions and service complaints.
• Retain customers and upsell Spectrum services.
• Maintain professionalism in every customer interaction.
• Meet activity goals using call handling metrics (productive time, handle time).
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum products clearly and compare them to competitors.

Connaissances

Call center

Sales techniques

English proficiency

Customer service

Formation

High school diploma or equivalent

Outils

Billing system

Description du poste

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. The role focuses on retention, satisfaction, and revenue growth within an office environment.

You will process orders, handle inquiries, and demonstrate Spectrum products against competitors while maintaining professionalism. Qualifications include a high school diploma, strong English, and knowledge of cable services.