Sales & Customer Solutions Rep - Upsell & Retain (Incentives)

Jobtome; Mount Holly (VT); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to retain customers and upsell services across TV, internet, and phone offerings. The role emphasizes professional customer interactions and effective problem resolution in a fast-paced environment.

Candidates should have at least 2+ years in call center or customer service, strong English communication skills, and the ability to work flexible hours, including weekends.

Qualifications

• English fluency required across reading, writing, speaking and understanding.
• Demonstrated working knowledge of cable communications products and services (video, data, voice).
• Ability to work variable hours including weekends and holidays.
• Strong communication skills, both verbal and written.
• Ability to recommend customer solutions and achieve goals.
• Proficient with computers and consumer electronics; familiar with common software and the billing system.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English fluency

Cable products knowledge

Flexible hours

Effective communication

Customer solution skills

Technical aptitude

Billing software skills

Verbal & written comms

Handle irate customers

Prioritization

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to retain customers and upsell services across TV, internet, and phone offerings. The role emphasizes professional customer interactions and effective problem resolution in a fast-paced environment.

Candidates should have at least 2+ years in call center or customer service, strong English communication skills, and the ability to work flexible hours, including weekends.