Sales & Customer Solutions Rep – Upsell & Retain with Incentives

Jobtome; Cedar Park (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free internet service

Free TV service

Free mobile service

Employee discounts on Spectrum

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Cedar Park, TX. The role focuses on retaining customers and upselling Spectrum’s video, data, and voice products, while delivering professional service and strong customer satisfaction metrics.

Offer includes competitive hourly pay starting at $18 with incentives that can push annual earnings beyond $70,000 for top performers, plus free and discounted Spectrum services. Office environment with variable hours.

Qualifications

• Ability to read, write, speak and understand English.
• Knowledge of cable TV, data and voice products.
• Ability to work variable hours including weekends and holidays.
• Effective communication with customers and colleagues.
• Ability to apply customer solutions and sales techniques.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum's products and services and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Cable services knowledge

Upselling techniques

Customer communication

Billing system proficiency

Computer skills

Problem resolution

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Cedar Park, TX. The role focuses on retaining customers and upselling Spectrum’s video, data, and voice products, while delivering professional service and strong customer satisfaction metrics.

Offer includes competitive hourly pay starting at $18 with incentives that can push annual earnings beyond $70,000 for top performers, plus free and discounted Spectrum services. Office environment with variable hours.