Retention & Upsell Sales Rep — Incentive-Driven

Jobtome; Indian Trail (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free internet

Free TV

Free mobile service

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. Starting pay is $18 per hour with incentives that can boost annual earnings above $70,000 for top performers.

The role focuses on resolving billing questions, upselling Spectrum video, data, and voice services, and maintaining high customer satisfaction. Join Spectrum’s team in a customer-centric environment, handling calls, processing orders, and delivering solutions that enhance loyalty and growth.

Qualifications

• Must have good reading/writing/speaking English.
• 2+ years of call center or customer sales experience.
• Familiarity with cable/telecom products is a plus.
• Ability to work variable hours including weekends/holidays.

Responsibilities

• Engage customers to resolve billing inquiries and product questions.
• Retain customers and upsell Spectrum services.
• Maintain professionalism in every interaction.
• Meet activity and handling-time targets.
• Process orders in the billing system for retained accounts and new sales.

Skills

English proficiency

Customer service

Communication skills

Sales techniques

Computer skills

Billing system

Phone sales

Education

High school diploma

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. Starting pay is $18 per hour with incentives that can boost annual earnings above $70,000 for top performers.

The role focuses on resolving billing questions, upselling Spectrum video, data, and voice services, and maintaining high customer satisfaction. Join Spectrum’s team in a customer-centric environment, handling calls, processing orders, and delivering solutions that enhance loyalty and growth.