Sales & Customer Solutions Rep: Upsell & Retain

Jobtome; Clover (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum internet

Discounted Spectrum TV

Discounted Spectrum mobile

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative for our call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying upsell opportunities.

The role offers a Monday–Friday schedule in a fast-paced in-office environment. Starting pay is $18/hour with incentives that can push top performers to an annual salary over $80,000.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.

Responsibilities

• Handle inbound calls as first point of contact.
• Investigate concerns and resolve issues in real time.
• Identify opportunities to upsell or cross-sell products and services.
• Master order processing within the billing system.
• Explain products and services clearly to retain and re-sell to customers.

Skills

Sales experience

Customer service

English proficiency

Communication skills

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative for our call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying upsell opportunities.

The role offers a Monday–Friday schedule in a fast-paced in-office environment. Starting pay is $18/hour with incentives that can push top performers to an annual salary over $80,000.