Sales & Customer Solutions Pro - Retain & Upsell

Jobtome; Lowell (MA); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell top-tier services. The role emphasizes delivering excellent customer experiences, solving billing inquiries, and achieving sales goals in a fast-paced environment.

You will use telephone-based techniques to retain customers, process orders in the billing system, and explain Spectrum products while comparing them to competitors. This is an on-site role offering competitive pay and incentives.

Qualifications

• High school diploma or equivalent required.
• “2+ years of call center experience in customer service or phone sales”

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English fluency

Cable products

Flexible hours

Customer communication

Sales skills

Tech savviness

Billing system

Verbal/written communication

Conflict resolution

Time management

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell top-tier services. The role emphasizes delivering excellent customer experiences, solving billing inquiries, and achieving sales goals in a fast-paced environment.

You will use telephone-based techniques to retain customers, process orders in the billing system, and explain Spectrum products while comparing them to competitors. This is an on-site role offering competitive pay and incentives.