Inbound Sales & Customer Solutions Rep (Upsell)

Jobtome; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Charlotte for an in-office call center role. You will handle inbound calls, resolve billing and product inquiries, and identify opportunities to upsell services while upholding Spectrum’s standards of service.

Ideal candidates have 1+ years of sales experience, strong English communication, and a proven sales record. The role offers competitive pay with incentives and a benefit-friendly environment.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate in a clear, professional manner.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.

Responsibilities

• Handle inbound calls as the first point of contact for customers.
• Investigate concerns and resolve issues in real time.
• Identify opportunities to upsell or cross-sell products and services.
• Maintain customer satisfaction and loyalty while representing the Spectrum brand.
• Process orders and lookups in the billing system to support retained accounts and new sales.

Skills

Sales experience

Customer service

Communication skills

Bilingual Spanish & English

Education

High school diploma or equivalent

Tools

CRM software

Call center software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Charlotte for an in-office call center role. You will handle inbound calls, resolve billing and product inquiries, and identify opportunities to upsell services while upholding Spectrum’s standards of service.

Ideal candidates have 1+ years of sales experience, strong English communication, and a proven sales record. The role offers competitive pay with incentives and a benefit-friendly environment.