Sales & Customer Solutions Rep: Retain & Upsell

Jobtome; Ranlo (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives

Competitive pay

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States (Ranlo, NC) to retain customers and upsell services. Starting pay is $18/hour with incentives that can raise annual earnings beyond $70,000.

This on-site role emphasizes resolving billing inquiries and educating customers on Spectrum’s TV, internet, and phone offerings. You will handle billing orders, explain products, and maintain professionalism across all interactions while meeting activity targets and time

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English proficiency

Cable products knowledge

Variable hours

Effective communication

Sales techniques

Customer solutions

Computer skills

Billing system

Handling irate customers

Prioritization and organization

Call center experience

Education

High school diploma or equivalent

Tools

Billing software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States (Ranlo, NC) to retain customers and upsell services. Starting pay is $18/hour with incentives that can raise annual earnings beyond $70,000.

This on-site role emphasizes resolving billing inquiries and educating customers on Spectrum’s TV, internet, and phone offerings. You will handle billing orders, explain products, and maintain professionalism across all interactions while meeting activity targets and time