Sales & Customer Solutions Rep — Upsell & Retain ($70k+)

Jobtome; Denver (CO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Spectrum in Denver, CO is hiring a Sales and Customer Solutions Representative. The role focuses on retaining customers, upselling Spectrum services, and delivering top-tier customer satisfaction.

You will handle billing inquiries, product questions, and service issues, while meeting call metrics and order processing requirements. Starting pay is $18/hour with incentives that may push earnings beyond $70,000 annually for top performers.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written English communication skills.
• Experience in call-center or customer sales is preferred.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Customer service

Sales techniques

Communication

English

Problem solving

Computer literacy

Time management

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Job description

Spectrum in Denver, CO is hiring a Sales and Customer Solutions Representative. The role focuses on retaining customers, upselling Spectrum services, and delivering top-tier customer satisfaction.

You will handle billing inquiries, product questions, and service issues, while meeting call metrics and order processing requirements. Starting pay is $18/hour with incentives that may push earnings beyond $70,000 annually for top performers.