Sales & Customer Solutions Rep — Upsell & Retain ($18+/hr + incentives)

Jobtome; Fort Mill (SC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Fort Mill, SC. Starting pay is $18/hour with incentives that can bring top performers to over $70,000 annually, plus Spectrum services for employees.

You will resolve billing inquiries, answer product questions, upsell Spectrum’s video, data and voice services, and process orders in the billing system. The role requires professional communication in a busy office setting.

Qualifications

• High school diploma or equivalent is required.
• Excellent written and verbal communication in English.
• Ability to work variable hours, including weekends, holidays, and split days off.
• Experience in call center or sales is a plus.

Responsibilities

• Resolve billing inquiries and product questions for customers.
• Retain customers and upsell Spectrum’s video, data and phone services.
• Explain Spectrum’s products and compare them to competitors.
• Process orders in the billing system for retained accounts and new sales entries.

Skills

English proficiency

Customer service

Sales techniques

Product knowledge: cable services

Billing system aptitude

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Fort Mill, SC. Starting pay is $18/hour with incentives that can bring top performers to over $70,000 annually, plus Spectrum services for employees.

You will resolve billing inquiries, answer product questions, upsell Spectrum’s video, data and voice services, and process orders in the billing system. The role requires professional communication in a busy office setting.