Inbound Sales & Customer Solutions Rep – Upsell & Resolve

SPECTRUM; Old Point Station (SC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in our in-office call centers. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying upsell opportunities while strengthening customer satisfaction.

This role offers competitive pay starting at $18/hour plus incentives that can bring top performers to over $80,000 annually.

Qualifications

• 1+ years of sales experience.
• High school diploma or equivalent.
• Bilingual in Spanish and English.

Responsibilities

• Handle inbound calls and resolve issues in real time.
• Identify upsell or cross-sell opportunities.
• Process orders and assist with billing inquiries as needed.
• Explain products and services clearly to retain customers.
• Meet or exceed customer solutions activity goals.

Skills

English proficiency

Communication skills

Flexible schedule

Telecom knowledge

Computer skills

Sales track record

Bilingual Spanish & English

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in our in-office call centers. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying upsell opportunities while strengthening customer satisfaction.

This role offers competitive pay starting at $18/hour plus incentives that can bring top performers to over $80,000 annually.