Inbound Sales & Customer Solutions Rep (Upsell Focus)

SPECTRUM; Stanley (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative for our in‑office call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

This individual contributor role operates in a Monday–Friday in-office environment.

Qualifications

• 1+ years of sales experience
• Ability to read, write, speak and understand English
• Flexible schedule and overtime as needed
• Experience with telecommunications services (Video, Internet, Voice, Mobile)
• Proficient with computer and multiple software applications

Responsibilities

• Handle inbound calls and resolve customer issues in real time
• Upsell or cross-sell Spectrum products when appropriate
• Process orders within the billing system for retained accounts and new sales
• Explain Spectrum products clearly and competently to customers
• Maintain high levels of customer satisfaction and loyalty

Skills

English proficiency

Communication skills

Flexible schedule

Customer service

Sales experience

Bilingual Spanish & English

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative for our in‑office call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

This individual contributor role operates in a Monday–Friday in-office environment.