Sales & Customer Solutions Rep — Up to $80k+ with Incentives

SPECTRUM; Dallas (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentive pay

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in our Dallas call centers. You will manage inbound calls, resolve issues in real time, and identify opportunities to upsell or cross-sell products while strengthening customer satisfaction and loyalty.

In this role, you will work an in-office, Monday–Friday schedule and use Spectrum’s billing system to process orders, explain products, and retain customers.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate in a clear, professional manner.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.

Responsibilities

• Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers

Skills

Read, write and speak English

Professional communication

Flexible schedule/overtime

Telecom services knowledge

Computer/software proficiency

Sales track record

Bilingual Spanish & English

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in our Dallas call centers. You will manage inbound calls, resolve issues in real time, and identify opportunities to upsell or cross-sell products while strengthening customer satisfaction and loyalty.

In this role, you will work an in-office, Monday–Friday schedule and use Spectrum’s billing system to process orders, explain products, and retain customers.