Sales & Customer Solutions Rep — In-Office, Up to $80k+

Jobtome; Mount Holly (VT); On-site; USD 25,000 - 52,000; Full time

Benefits offered by this job

Free Spectrum services

Job summary

Spectrum is hiring for a Sales and Customer Solutions Representative to be the first point of contact for customers in our in-office call center. You will manage inbound calls, resolve issues, and identify opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

In this role, you will explain Spectrum products clearly, handle billing inquiries, and process orders efficiently.

Qualifications

• Ability to read, write, speak and understand English.
• Ability to communicate in a clear, professional manner.
• Must be available to work a flexible schedule and overtime as requested.

Responsibilities

• Handle inbound calls and resolve customer concerns in real time.
• Upsell or cross-sell products and services as appropriate.
• Explain products and services to customers and address billing inquiries.
• Master order processing within the billing system for retained accounts and new sales.

Skills

English proficiency

Clear communication

Flexible schedule

Telecom knowledge

Computer skills

Sales track record

Bilingual Spanish & English

Education

High school diploma or equivalent

Job description

Spectrum is hiring for a Sales and Customer Solutions Representative to be the first point of contact for customers in our in-office call center. You will manage inbound calls, resolve issues, and identify opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

In this role, you will explain Spectrum products clearly, handle billing inquiries, and process orders efficiently.