Sales & Customer Solutions Rep: $70k+ with Incentives

Jobtome; Wesley Chapel (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. This role focuses on retaining customers and upselling Spectrum’s video, data, and voice services, while maintaining professionalism in every interaction.

Expect a competitive starting pay at $18/hour with incentives that can push earnings beyond $70,000 annually for top performers. Office-based position with potential weekend hours and a path to career growth within Spectrum.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Demonstrated working knowledge of cable communications products and services to include video, data and voice.
• Ability to read, write, speak and understand English.
• Ability to work variable hours; may include weekends, holidays, and split days off.
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner.
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals.
• Effective computer and consumer electronics skills.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Cable products knowledge

Customer service

Communication skills

PC and billing system skills

Time management

Prioritization

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. This role focuses on retaining customers and upselling Spectrum’s video, data, and voice services, while maintaining professionalism in every interaction.

Expect a competitive starting pay at $18/hour with incentives that can push earnings beyond $70,000 annually for top performers. Office-based position with potential weekend hours and a path to career growth within Spectrum.