Sales & Customer Solutions Rep: $70k+ with Incentives

Jobtome; San Marcos (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay + incentives

Free Spectrum services (internet, TV,

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell video, data, and phone services. The role emphasizes professional customer interactions, billing system proficiency, and achieving call metrics in a fast-paced office environment.

Starting pay is $18/hour with incentives that can boost annual earnings significantly. Location is onsite in California, with Spectrum offering competitive pay and benefits, including Spectrum services.

Qualifications

• Ability to read, write, speak and understand English.
• Experience in customer service or phone sales is preferred.
• Proficiency with basic computer and consumer electronics skills.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's services.
• Maintain professionalism in every customer interaction.
• Meet activity goals based on call handling metrics.
• Process orders accurately in the billing system for existing and new customers.
• Explain Spectrum's products and compare them to competitors.
• Support customer experience improvements.

Skills

Customer service

English proficiency

Phone sales

CRM / billing system

Communication

Problem solving

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell video, data, and phone services. The role emphasizes professional customer interactions, billing system proficiency, and achieving call metrics in a fast-paced office environment.

Starting pay is $18/hour with incentives that can boost annual earnings significantly. Location is onsite in California, with Spectrum offering competitive pay and benefits, including Spectrum services.