Sales & Customer Solutions Rep — $70k+ with Incentives

Jobtome; Weddington (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services (internet, TV,

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States, offering a starting pay of $18/hour with incentives that can boost earnings beyond $70,000 annually. You will work to retain customers, upsell Spectrum services, and drive revenue while delivering excellent service.

Work in a fast-paced office environment, with opportunities to grow as you master billing processes and product knowledge across TV, internet, and phone offerings.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Experience with cable services (video, data, voice) is a plus.
• Ability to work variable hours, including weekends and holidays.

Responsibilities

• Engage with customers to resolve billing inquiries and service questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in all interactions.
• Achieve activity goals by following call handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum products clearly and compare with competitors.

Skills

English proficiency

Customer service

Sales techniques

Phone sales

Communication skills

Problem solving

Time management

Tech savviness

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States, offering a starting pay of $18/hour with incentives that can boost earnings beyond $70,000 annually. You will work to retain customers, upsell Spectrum services, and drive revenue while delivering excellent service.

Work in a fast-paced office environment, with opportunities to grow as you master billing processes and product knowledge across TV, internet, and phone offerings.