Sales & Customer Solutions Rep - Real-Time Support & Upsell

SPECTRUM; Stallings (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives and bonuses

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative for our in‑office call center. You’ll handle inbound calls, resolve issues in real time, and identify opportunities to upsell or cross‑sell products while boosting customer satisfaction.

Requirements include a high school diploma and 1+ year of sales experience, plus strong English communication. Bilingual Spanish and English is a plus. Pay starts at $18/hour with incentives; top performers can exceed $80,000 annually.

Qualifications

• High school diploma or equivalent required.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English; bilingual Spanish & English preferred.

Responsibilities

• Handle inbound calls and resolve customer concerns in real time.
• Identify opportunities to upsell or cross-sell products.
• Process orders and assist with billing questions.
• Maintain high levels of customer satisfaction.

Skills

Sales experience

Customer service

Communication

Bilingual Spanish

Phone sales

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative for our in‑office call center. You’ll handle inbound calls, resolve issues in real time, and identify opportunities to upsell or cross‑sell products while boosting customer satisfaction.

Requirements include a high school diploma and 1+ year of sales experience, plus strong English communication. Bilingual Spanish and English is a plus. Pay starts at $18/hour with incentives; top performers can exceed $80,000 annually.