Sales & Customer Solutions Rep – Bilingual

Jobtome; Matthews (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services (internet, TV,

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in our in-office call centers. You will manage inbound calls, investigate concerns, resolve issues in real time, and identify opportunities to upsell Spectrum products and services while strengthening loyalty.

In this role, you will support a Monday–Friday schedule in a fast-paced environment, with competitive pay starting at $18/hour plus incentives that can push annual earnings over

Qualifications

• English reading, writing and speaking proficiency.
• Professional communication skills.
• Flexible schedule including overtime as needed.
• Knowledge of telecom services (Video, Internet, Voice, Mobile).
• Ability to use computer and multiple software applications simultaneously.
• Proven sales success to date.
• Bilingual in Spanish and English.

Responsibilities

• Handle inbound customer calls and inquiries.
• Resolve customer issues in real time to boost satisfaction.
• Identify opportunities to upsell/c cross-sell services.
• Process orders and manage billing-related actions within the system.
• Explain products/services clearly and retain customers.

Skills

English proficiency

Clear communication

Flexible schedule

Telecom knowledge

Multi-software

Sales track record

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in our in-office call centers. You will manage inbound calls, investigate concerns, resolve issues in real time, and identify opportunities to upsell Spectrum products and services while strengthening loyalty.

In this role, you will support a Monday–Friday schedule in a fast-paced environment, with competitive pay starting at $18/hour plus incentives that can push annual earnings over