Bilingual Sales & Customer Solutions Specialist

Jobtome; North Carolina; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative for our in‑office call center in the United States. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross‑sell products and services while strengthening loyalty.

We offer competitive pay starting at $18/hour plus incentives, with top performers earning over $80,000 annually.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Bilingual in Spanish & English.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.

Responsibilities

• Handle inbound customer calls in a fast-paced, in-office call center environment.
• Investigate concerns, resolve issues in real time and strengthen customer satisfaction.
• Identify opportunities to upsell or cross-sell products and services as appropriate.
• Explain products and services clearly to retain and re-sell to customers.

Skills

Excellent communication

Sales experience

Bilingual in Spanish & English

Flexible schedule & overtime

Computer & software proficiency

Telecommunications knowledge

English reading/writing

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative for our in‑office call center in the United States. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross‑sell products and services while strengthening loyalty.

We offer competitive pay starting at $18/hour plus incentives, with top performers earning over $80,000 annually.