Sales & Customer Solutions Rep — Incentives & Growth

SPECTRUM; McAdenville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services (internet, TV,

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in an in-office call center in the United States. You will handle inbound calls, resolve issues in real time, and identify opportunities to upsell or cross-sell Spectrum products and services while strengthening customer satisfaction and loyalty.

You will master order processing in the billing system for retained accounts and new sales, and explain Spectrum offerings with knowledge of competitors to promote retention.

Qualifications

• High school diploma or equivalent required.
• 1+ years of sales experience.
• Fluent English; bilingual Spanish helpful.

Responsibilities

• Manage inbound calls and resolve issues in real time.
• Upsell or cross-sell products and services as appropriate.
• Strengthen customer satisfaction and loyalty to Spectrum brand.
• Process orders in the billing system for retained accounts and new sales.
• Explain products and services with understanding of competitors.

Skills

English proficiency

Communication skills

Flexible schedule

Telecom services knowledge

Computer/software proficiency

Sales track record

Bilingual Spanish & English

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in an in-office call center in the United States. You will handle inbound calls, resolve issues in real time, and identify opportunities to upsell or cross-sell Spectrum products and services while strengthening customer satisfaction and loyalty.

You will master order processing in the billing system for retained accounts and new sales, and explain Spectrum offerings with knowledge of competitors to promote retention.