Sales & Customer Solutions Pro — Incentives & Growth

Jobtome; Riverview (FL); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free Spectrum services

Discounted Spectrum services

Résumé du poste

Spectrum in Florida is hiring a Sales and Customer Solutions Representative. You will engage customers, resolve billing inquiries, and upsell Spectrum's TV, internet and phone services while building loyalty and driving revenue.

This on-site role requires 2+ years call center experience, a high school diploma, and strong communication skills. Expect flexible hours, excellent service standards, and a comprehensive pay and benefits package including free Spectrum services.

Qualifications

• 2+ years of call center experience in customer service or phone sales
• Ability to read, write, speak and understand English
• Ability to work variable hours; may include weekends, holidays, and split days off
• Proven verbal and written communication skills

Responsabilités

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Connaissances

Customer service

Upselling

English comms

Call center

Billing systems

Formation

High school diploma or equivalent

Outils

Billing system

Description du poste

Spectrum in Florida is hiring a Sales and Customer Solutions Representative. You will engage customers, resolve billing inquiries, and upsell Spectrum's TV, internet and phone services while building loyalty and driving revenue.

This on-site role requires 2+ years call center experience, a high school diploma, and strong communication skills. Expect flexible hours, excellent service standards, and a comprehensive pay and benefits package including free Spectrum services.