Incentive-Powered Sales & Customer Solutions Pro

Jobtome; Cornelius (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives up to top pay

Job summary

Spectrum in the United States is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell Spectrum services. You will help retain customers and drive revenue while maintaining professional interactions across channels.

Ideal candidates have 2+ years in call center roles, strong English communication skills, and the ability to meet aggressive activity targets. Office-based position with potential for incentives.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• 2+ years of call center experience in customer service or phone sales, or equivalent experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service

Education

High school diploma or equival

Job description

Spectrum in the United States is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell Spectrum services. You will help retain customers and drive revenue while maintaining professional interactions across channels.

Ideal candidates have 2+ years in call center roles, strong English communication skills, and the ability to meet aggressive activity targets. Office-based position with potential for incentives.