Incentive-Driven Sales & Customer Solutions Rep

Jobtome; Stanley (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Incentives that can exceed $70k/year

Free Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers, upsell services, and drive revenue growth. You’ll resolve billing inquiries, explain Spectrum products, and leverage benefits to strengthen loyalty in a fast-paced environment.

Requirements include a high school diploma, 2+ years in a call center, strong English communication, and the ability to work variable hours including weekends. This on-site role offers incentives and opportunities for career growth.

Qualifications

• High school diploma or equivalent.
• Two or more years in a call center or customer service role.
• Ability to read, write, and understand English and communicate professionally.
• Experience with billing systems and Spectrum product knowledge.
• Able to upsell services and meet customer solutions goals.

Responsibilities

• Engage with customers to resolve billing inquiries and service questions.
• Upsell Spectrum video, data, and phone products to retained and new customers.
• Maintain professionalism and courtesy in every interaction.
• Achieve activity goals using call handling metrics.
• Process orders in the billing system for retained accounts.

Skills

English proficiency

Communication skills

Call center experience

Cable products knowledge

Sales techniques

Education

High school diploma

Tools

Billing system

Personal computer

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers, upsell services, and drive revenue growth. You’ll resolve billing inquiries, explain Spectrum products, and leverage benefits to strengthen loyalty in a fast-paced environment.

Requirements include a high school diploma, 2+ years in a call center, strong English communication, and the ability to work variable hours including weekends. This on-site role offers incentives and opportunities for career growth.