Sales & Customer Solutions Rep — Inbound Calls + Upsell

SPECTRUM; Mint Hill (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Mint Hill, NC. In this in-office, individual contributor role you will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying upsell opportunities while strengthening satisfaction and loyalty.

You will work a Monday–Friday schedule in a fast-paced call center, with a base pay starting at $18 per hour plus incentives that can push earnings well above $80,000 annually

Qualifications

• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate in a clear, professional manner.

Responsibilities

• Actively supporting efforts to simplify and enhance customer experience while maintaining professionalism.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques.
• Responding promptly to inbound calls, addressing billing inquiries, pricing, and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
• Explaining products and services and upselling or cross-selling as appropriate.

Skills

Flexible schedule

Bilingual Spanish & English

Customer service communication

Inbound call handling

Sales experience

English proficiency

Telecom services knowledge

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Mint Hill, NC. In this in-office, individual contributor role you will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying upsell opportunities while strengthening satisfaction and loyalty.

You will work a Monday–Friday schedule in a fast-paced call center, with a base pay starting at $18 per hour plus incentives that can push earnings well above $80,000 annually