Sales & Customer Solutions Rep — In-Office Upsell Focus

SPECTRUM; Indian Trail (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in a one-person contributor role based in a Spectrum call center in the United States. You will manage inbound calls, resolve concerns in real time, and identify upsell opportunities while strengthening customer satisfaction and Spectrum brand loyalty.

The position offers competitive pay starting at $18/hour with incentives that can push annual earnings beyond $80,000 for top performers and includes Spectrum services perks.

Qualifications

• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.

Responsibilities

• Handle inbound calls from customers in a fast-paced call center environment.
• Identify opportunities to upsell or cross-sell Spectrum products and services.
• Resolve customer issues in real time to improve satisfaction and loyalty.
• Process orders and billing inquiries accurately in the billing system.

Skills

Sales experience

English proficiency

Bilingual Spanish/English

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in a one-person contributor role based in a Spectrum call center in the United States. You will manage inbound calls, resolve concerns in real time, and identify upsell opportunities while strengthening customer satisfaction and Spectrum brand loyalty.

The position offers competitive pay starting at $18/hour with incentives that can push annual earnings beyond $80,000 for top performers and includes Spectrum services perks.