Inbound Sales & Customer Solutions Specialist

Jobtome; North Carolina; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives / performance-based pay

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative for an in-office call center role in North Carolina. You will handle inbound calls, resolve issues in real time, and identify opportunities to upsell products and services while strengthening customer satisfaction and loyalty.

The position offers competitive pay starting at $18/hour with incentives that can push annual earnings beyond $80,000 for top performers, plus free Spectrum services.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Fluent English with clear communication.
• Flexible schedule including overtime.
• Knowledge of telecom services: Video, Internet, Voice and Mobile.
• Proficient with computers and multiple software applications.

Responsibilities

• Handle inbound calls and resolve issues in real time.
• Upsell or cross-sell products and services as appropriate.
• Explain products and services to retain and re-sell to customers.
• Process orders in the billing system for retained accounts and new sales.
• Meet call handling metrics and customer solutions targets.

Skills

Fluent English

Clear communication

Flexible schedule

Sales experience

Telecom product knowledge

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative for an in-office call center role in North Carolina. You will handle inbound calls, resolve issues in real time, and identify opportunities to upsell products and services while strengthening customer satisfaction and loyalty.

The position offers competitive pay starting at $18/hour with incentives that can push annual earnings beyond $80,000 for top performers, plus free Spectrum services.