Sales & Customer Solutions Rep — In-Office, Growth Path

SPECTRUM; Mineral Springs (NC); On-site; USD 25,000 - 55,000; Full time

Job summary

Spectrum in North Carolina is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in our in-office call center. You will handle inbound calls, resolve issues in real time, and identify opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

This role offers competitive pay starting at $18/hour with incentives that can push annual earnings beyond $80,000 for top performers.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Bilingual in Spanish & English.
• Flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.

Responsibilities

• Handle inbound customer calls and inquiries in an in-office call center.
• Investigate concerns and resolve issues in real time.
• Identify opportunities to upsell or cross-sell products and services.
• Explain products and services and reinforce the Spectrum brand to customers.
• Master order processing within the billing system for retained accounts and new sales.

Skills

English proficiency

Bilingual Spanish & English

Customer communication

Flexibility & overtime

Telecom product knowledge

Sales track record

Computer literacy

Education

High school diploma or equivalent

Job description

Spectrum in North Carolina is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in our in-office call center. You will handle inbound calls, resolve issues in real time, and identify opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

This role offers competitive pay starting at $18/hour with incentives that can push annual earnings beyond $80,000 for top performers.