Inbound Sales & Customer Solutions Specialist

SPECTRUM; Tega Cay (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives and career growth

Employee discounts

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to handle inbound calls in an in-office call center setting. You will resolve issues in real time, identify upsell opportunities, and support customer satisfaction while promoting Spectrum services.

This role requires a strong communicator fluent in English and Spanish and a flexible schedule to meet demand. You will work in a fast-paced team environment and contribute to achieving customer solutions activity goals, with incentives

Qualifications

• 1+ years of sales experience
• Bilingual in Spanish & English
• Ability to read, write, speak and understand English
• Must be available to work a flexible schedule and overtime as requested
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products

Responsibilities

• Handle inbound calls as the first point of contact with customers
• Identify opportunities to upsell or cross-sell products and services
• Resolve concerns in real time to boost customer satisfaction and loyalty
• Process orders and lookups within the billing system for retained accounts
• Explain products and services clearly and retain customers

Skills

Bilingual Spanish & English

Sales experience

Customer service

Communication skills

Proficient with computers

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to handle inbound calls in an in-office call center setting. You will resolve issues in real time, identify upsell opportunities, and support customer satisfaction while promoting Spectrum services.

This role requires a strong communicator fluent in English and Spanish and a flexible schedule to meet demand. You will work in a fast-paced team environment and contribute to achieving customer solutions activity goals, with incentives