In-Office Sales & Customer Solutions Specialist

Jobtome; Waxhaw (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative for an in-office call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening customer satisfaction, loyalty, and the Spectrum brand.

This role offers a pay starter of $18/hour with incentives that can push top performers beyond $80,000 annually, plus free and discounted

Qualifications

• Ability to read, write, speak and understand English.
• 1+ years of sales experience.
• Ability to communicate in a clear, professional manner.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.

Responsibilities

• Handle inbound calls as the first point of contact with customers.
• Investigate concerns, resolve issues in real time, and upsell/cross-sell products and services as appropriate.
• Meet or exceed customer solutions activity goals and call handling metrics.
• Explain products and services clearly and competently to retain and re-sell to customers.

Skills

English (read/write/speak)

Sales experience

Bilingual Spanish & English

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative for an in-office call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening customer satisfaction, loyalty, and the Spectrum brand.

This role offers a pay starter of $18/hour with incentives that can push top performers beyond $80,000 annually, plus free and discounted