Sales & Customer Solutions Pro — Up to $80K/yr

SPECTRUM; Unionville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in a one of our U.S. call centers.

You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening satisfaction and loyalty. You will work in an in-office, Monday–Friday environment, with competitive pay starting at $18/hour plus incentives that can push earnings above $80,000 annually for top

Qualifications

• High school diploma or equivalent required.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate in a clear, professional manner.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.
• Ability to use computer and multiple software applications simultaneously.
• Ability to demonstrate a record of success in your sales career to date.
• Bilingual in Spanish & English

Responsibilities

• First point of contact for customers handling inbound calls.
• Investigate concerns, resolve issues in real time, upsell or cross-sell products as appropriate.
• Achieve customer solutions activity goals and maintain customer satisfaction.
• Process orders within the billing system for retained accounts and new sales.
• Explain products and services clearly and retain/re-sell to customers.

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in a one of our U.S. call centers.

You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening satisfaction and loyalty. You will work in an in-office, Monday–Friday environment, with competitive pay starting at $18/hour plus incentives that can push earnings above $80,000 annually for top