Inbound Sales & Customer Solutions Pro

SPECTRUM

Iron Station (NC)

On-site

USD 20,000 - 29,000

Full time

4 days ago

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Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in our North Carolina call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products while strengthening customer satisfaction and loyalty.

This in-office role requires a high school diploma and at least 1 year of sales experience.

Qualifications

High school diploma or equivalent.
1+ years of sales experience.
Ability to read, write, speak and understand English.
Bilingual in Spanish & English.
Flexible schedule and overtime as requested.
Working knowledge of telecommunications services (Video, Internet, Voice, Mobile).
Ability to use computer and multiple software applications simultaneously.

Responsibilities

Handle inbound calls, resolve issues in real time and upsell or cross-sell where appropriate.
Meet or exceed customer solutions activity goals using telephone-based techniques.
Respond promptly to inbound calls, address billing inquiries, pricing and service complaints.
Master order processing within the billing system for retained accounts and new sales.
Explain products and services clearly to retain and re-sell to customers.
Demonstrate professionalism to strengthen customer satisfaction and loyalty.