Customer Solutions & Sales Specialist | Earn Up to $70k+

Jobtome; Kannapolis (NC); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Incentives and performance bonuses

Free Spectrum services (internet/TV/手机

Long-term career growth

Résumé du poste

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. You will apply telephone-based techniques to retain customers and drive revenue while maintaining a high level of professionalism in every interaction.

Responsibilities include processing orders in the billing system, explaining products, and meeting activity metrics.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, speak and understand English.
• 2+ years of call center experience or equivalent.

Responsabilités

• Engage with customers to resolve billing inquiries and service questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism in every interaction and meet activity metrics.
• Explain products clearly and compare offerings to competitors.
• Process orders accurately in the billing system for retained accounts and new sales.

Connaissances

English fluency

Cable services knowledge

Sales techniques

Customer service

Communication skills

Billing system

Computer skills

Time management

Issue resolution

Formation

High school diploma or equivalent

Description du poste

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. You will apply telephone-based techniques to retain customers and drive revenue while maintaining a high level of professionalism in every interaction.

Responsibilities include processing orders in the billing system, explaining products, and meeting activity metrics.