Sales & Customer Solutions Rep — $70K+ with Free Spectrum

Jobtome; Mint Hill (NC); Sur place; USD 20 000 - 29 000; Plein temps

Résumé du poste

Spectrum is hiring a Sales and Customer Solutions Representative in the United States to engage customers, resolve billing inquiries, and upsell Spectrum services. The role emphasizes professionalism, strong communication, and achievement of call metrics. A high school diploma is required, with 2+ years in call center or sales experience preferred.

Responsibilities include processing orders in the billing system, explaining products, and maintaining customer satisfaction across interactions.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• 2+ years of call center or customer service or sales experience.

Responsabilités

• Engage with customers to resolve billing inquiries and service questions.
• Retain customers and upsell Spectrum services over the phone.
• Maintain professionalism in every interaction.
• Meet activity goals using call handling metrics.
• Process orders within the billing system for retained and new sales.
• Explain Spectrum products clearly and compare with competitors.
• Support customer experience improvements with each transaction.

Connaissances

English proficiency

Cable TV/Internet/Phone knowledge

Flexible hours

Communication skills

Sales techniques

Computer skills

Billing system familiarity

Verbal and written communication

Customer issue resolution

Time management

Formation

High school diploma or equivalent

Outils

Billing system

Description du poste

Spectrum is hiring a Sales and Customer Solutions Representative in the United States to engage customers, resolve billing inquiries, and upsell Spectrum services. The role emphasizes professionalism, strong communication, and achievement of call metrics. A high school diploma is required, with 2+ years in call center or sales experience preferred.

Responsibilities include processing orders in the billing system, explaining products, and maintaining customer satisfaction across interactions.