Sales & Customer Solutions Rep - Bilingual (Spanish/English)

Jobtome; High Shoals (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative for our in-office call center. You will be the first point of contact for customers, handling inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction and loyalty.

The role requires a high school diploma, 1+ years of sales experience, and fluency in English; bilingual Spanish & English is

Qualifications

• English reading, writing, speaking, and comprehension required.
• Excellent verbal and written communication.
• Able to work a flexible schedule and overtime as needed.
• Knowledge of telecom services including Video, Internet, Voice and Mobile products.
• Proficient with computers and multiple software applications.
• Proven sales performance or potential in a customer-facing role.
• Bilingual Spanish and English strongly preferred.

Responsibilities

• Handle inbound customer calls and resolve issues in real time.
• Identify upsell or cross-sell opportunities to grow revenue.
• Respond to billing inquiries, pricing questions, and service concerns.
• Process orders and lookups in the billing system for retained and new accounts.
• Explain products and services clearly and retain customers.

Skills

English literacy

Communication skills

Flexible schedule/overtime

Telecom services knowledge

Computer skills

Sales track record

Bilingual Spanish & English

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative for our in-office call center. You will be the first point of contact for customers, handling inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction and loyalty.

The role requires a high school diploma, 1+ years of sales experience, and fluency in English; bilingual Spanish & English is