Bilingual Customer Solutions & Sales Rep (In-Call Center)

Jobtome; Lowell (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Incentives that can reach over $80k/yr

Spectrum services (internet, TV, and M

Job summary

Spectrum, Lowell, MA, is seeking a Sales and Customer Solutions Representative for an in-office call center role. You will be the first point of contact, handling inbound calls, resolving issues in real time, and identifying upsell opportunities to strengthen customer satisfaction and loyalty.

Requirements include a high school diploma or equivalent, 1+ years of sales experience, and bilingual Spanish/English.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Bilingual in Spanish & English.
• Willing to work a flexible schedule and overtime.
• Experience with telecommunications services is a plus.

Responsibilities

• Handle inbound calls and resolve customer concerns in real time.
• Identify upsell or cross-sell opportunities while maintaining satisfaction.
• Process orders and update billing system for retained and new accounts.
• Explain products and services clearly and competently to customers.
• Meet call handling metrics and contribute to team goals.

Skills

Bilingual Spanish/English

English proficiency

Clear communication

Sales experience

Flexible schedule

Customer service

Telecom knowledge

Multitask software

Education

High school diploma or equivalent

Job description

Spectrum, Lowell, MA, is seeking a Sales and Customer Solutions Representative for an in-office call center role. You will be the first point of contact, handling inbound calls, resolving issues in real time, and identifying upsell opportunities to strengthen customer satisfaction and loyalty.

Requirements include a high school diploma or equivalent, 1+ years of sales experience, and bilingual Spanish/English.