Bilingual Inbound Sales & Customer Solutions Rep

Jobtome; Cornelius (NC); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives program

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in an in-office call center. You will be the first point of contact, handling inbound calls and resolving issues while identifying opportunities to upsell products and services.

This role emphasizes customer satisfaction and brand loyalty. The position requires a high school diploma or equivalent, strong English communication skills, and the ability to work a flexible schedule.

Qualifications

• Experience in sales or call-center environment is preferred.
• Strong communication skills with a focus on customer satisfaction.
• Able to multitask and navigate multiple systems while helping customers.

Responsibilities

• Handle inbound calls and resolve customer concerns in real time.
• Identify opportunities to upsell or cross-sell products and services.
• Explain Spectrum offerings clearly and accurately to customers.
• Process orders and updates in the billing system for existing and new accounts.
• Maintain professionalism and provide exceptional customer service.

Skills

English proficiency

Sales experience

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in an in-office call center. You will be the first point of contact, handling inbound calls and resolving issues while identifying opportunities to upsell products and services.

This role emphasizes customer satisfaction and brand loyalty. The position requires a high school diploma or equivalent, strong English communication skills, and the ability to work a flexible schedule.