Bilingual Inbound Sales & Customer Solutions Rep

SPECTRUM; Georgia; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in our in-office call center. You will be the first contact for customers, handling inbound calls, resolving issues, and identifying opportunities to upsell or cross-sell products and services to strengthen satisfaction and loyalty.

The role emphasizes strong communication, a positive mindset, and the ability to work in a fast-paced environment.

Qualifications

• Reads, writes, speaks English fluently.
• Bilingual in Spanish & English.
• 1+ year of sales experience.
• Experience in customer-facing roles is a plus.

Responsibilities

• Handle inbound calls as the first point of contact.
• Investigate customer concerns and resolve issues in real time.
• Identify opportunities to upsell or cross-sell Spectrum products and services.
• Explain products and pricing clearly and accurately to customers.
• Maintain high levels of customer satisfaction and loyalty.

Skills

English proficiency

Bilingual English & Spanish

Sales experience

Customer service

Education

High school diploma

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in our in-office call center. You will be the first contact for customers, handling inbound calls, resolving issues, and identifying opportunities to upsell or cross-sell products and services to strengthen satisfaction and loyalty.

The role emphasizes strong communication, a positive mindset, and the ability to work in a fast-paced environment.